Pratteln near Basel, Switzerland

Konapharma is a renowned Swiss private company in the field of contract manufacturing and contract packaging. The company's strengths include the development and manufacture of solid dosage forms through to primary and secondary packaging. Mr Alessandro
Larecchiuta, who works as Head Technical Support for the company, shares his experience with Wick.

Can you briefly describe the collaboration with Wick-Machinery?

Konapharma is a full service provider. This means that in addition to classic contract manufacturing and packaging, the company also offers quality control, development and logistics services. For inquiries from contract manufacturing in the primary packaging sector, Wick is an important point of contact for us – and always when primary packaging deviates from the product range. Then things always have to be quick: Wick-Machinery receives the product requirements from us and has to provide services such as advice, preparation of offers and fast format deliveries in relation to this information.

If you produce based on customer requests, do the machines need to be easily adaptable? 

Can you give an example of an adaptation?

We had a customer request for this tablet counting machine that required larger and larger doses. We asked Wick-Machinery about the necessary formats and found a solution very quickly. In general, I can confirm that Wick systems are very easy to handle and operate.

 
In your opinion, is Wick-Machinery a reliable partner in customized machine construction?

I can definitely confirm that Andreas Wick and his staff have always taken care of our wishes and requirements. They always try to find a quick and pragmatic solution.

What was special about the collaboration with Wick-Machinery for you?

You always know very quickly whether something is immediately feasible, whether it would need a conversion first, or whether the existing Wick system may not be suitable for something. If the latter was the case, Wick always provided understandable reasons and made a counter-proposal. So working with Wick is very direct, very open and very honest. I really appreciate that personally.

What other positive experiences can you highlight?

What I would like to emphasize very positively is that the company Wick always responds to our requirements, quality standards and suggestions. With regard to the immediate preparation of offers or short delivery times in contract manufacturing, the company Wick makes a valuable and important contribution with its advice, services and delivery times. In summary, we can say that with Wick-Machinery we have a very reliable partner at our side. We would like to continue to strengthen this cooperation.